Privacy Policy

At Exortus, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our gym, website, and services.

By using our services, signing up for memberships, attending classes, or communicating with us, you agree to the terms of this Privacy Policy.

1. Who We Are

Exortus is a family-run fitness facility providing group training, youth fitness classes, and related health and fitness services.

If you have any questions about this policy or your personal data, please contact us at:

• Email:
• Business Name: Exortus Ltd
• Location: Hartlepool, United Kingdom

2. Information We Collect

We may collect and process the following types of personal information when you interact with Exortus:

Personal Information

• Name
• Email address
• Phone number
• Postal address
• Date of birth
• Emergency contact details
• Membership and attendance records

Payment Information

When you purchase memberships or services, payment details may be processed through secure third-party payment providers.

Health and Fitness Information

In order to safely deliver training services, we may collect basic health and fitness information, injury history, and medical declarations or PAR-Q forms.

Technical Information

When you visit our website or interact with online services, we may collect your IP address, device type, browser type, and pages visited and website usage data.

Youth Members

For children participating in our Youth Fitness Academy, we may collect information from parents or guardians including the child’s name and age, emergency contact information, and relevant health information necessary for safe participation.

3. How We Collect Information

• When you sign up for a membership or trial
• When you contact us through our website, social media, or email
• When you complete registration or health forms
• Through gym management platforms such as WodBoard
• Through cookies or website analytics tools

4. How We Use Your Information

• Provide and manage memberships and gym services
• Schedule and manage class attendance
• Communicate with you about bookings, sessions, and gym updates
• Process payments and manage billing
• Ensure the safety of participants during training
• Improve our services and programming
• Send occasional marketing or promotional information about our services, events, or offers
• Comply with legal and regulatory requirements

You may opt out of marketing communications at any time.

5. Sharing Your Information

We may share your information with trusted third-party service providers who support the operation of our business, including payment processing providers, membership management systems (such as WodBoard), email or communication platforms, and website hosting or analytics providers.

These providers only access the information necessary to perform their services and are required to keep your information secure. We may also share information if required to do so by law or to protect our legal rights. We will never sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration. This includes implementing appropriate technical, administrative, and physical security measures. However, while we take these precautions seriously, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Rights

Under UK data protection laws, you have rights regarding your personal information. These include:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal data
• The right to restrict or object to certain processing of your data
• The right to withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details provided above.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your experience and help us understand how visitors use our website. You can adjust your browser settings to decline cookies if you prefer.

9. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our services, legal requirements, or data practices. Any updates will be posted on our website and will take effect immediately upon publication. We encourage you to review this policy periodically.

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