We understand that sometimes life changes, and you may need to cancel or freeze your gym membership. To help us serve you and our team better, we require at least 21 days notice before your next scheduled payment for all membership cancellations and holds.
A written cancellation notice must be submitted at least 21 days before your next billing date (the 1st of each month). This allows us to process your request in time and avoid unwanted charges.
To hold or cancel your membership, please email us at with your full name and reason for the hold or cancellation.
If your notice is given less than 21 days before your next billing date, the next scheduled payment will be processed as normal and your membership will remain active until the end of that next billing period. All payments are non-refundable.
Holds and cancellations are not complete until you receive confirmation from us.